Complaint Management
Captures complaints and makes resolution traceable.
Part of the operational intelligence platform. · KVKK & GDPR compliant.
What this module provides
Centralizes complaint intake, assignment, tracking, and outcome reporting.
Problem
- Complaints lost across email and phone
- Ownership and SLA timing unclear
- Repeating issues not visible
- Impact on customer satisfaction unknown
Outcomes
- Clear ownership and tracking
- Faster, transparent resolution
- Visibility into recurring issues
- Measurable satisfaction follow‑up
Who it is for
Customer support teamsQuality teamsOperations managersAfter‑sales teams
Works with the platform
This module runs on the same platform as your other modules and shares data. You can combine it with HR, CRM, finance, or other modules without separate systems.
Survey ManagementFault ManagementCRM & Sales ManagementApproval & Document ManagementAI Assistant
Key capabilities
Complaint registration and categorization
Priority and SLA definition
Assignment and responsible tracking
Resolution process and comments
Customer / internal complaint distinction
Complaint analysis and reporting
Ask about this module
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Works with the platform
This module runs on the same platform as your other modules and shares data. You can combine it with HR, CRM, finance, or other modules without separate systems.