Privacy Policy
Last Updated: April 5, 2026
Introduction
At MuggleVision, protecting our users' privacy is our priority. This Privacy Policy explains how your personal data is collected, used, stored, and protected in accordance with the General Data Protection Regulation (GDPR) and Turkish Law No. 6698 on the Protection of Personal Data (KVKK). This policy applies to all personal data collected through the MuggleVision website and platform.
Data Controller
The data controller responsible for processing your personal data: Arpeta Yazılım Address: İskenderun/HATAY, Turkey Email: info@arpeta.com Phone: +90 534 792 65 83 You can contact us at the above address for all requests regarding your personal data.
Personal Data Collected
MuggleVision may collect the following personal data to provide our services: • Identity Information: Name, surname • Contact Information: Email address, phone number, address • Company Information: Company name, number of employees, industry information • Usage Data: Website visit information, IP address, browser information, cookie data • Transaction Data: Demo requests, contact form submissions This data may be collected directly from you (through forms) or automatically (through cookies and log files).
Purpose of Data Processing
Your personal data is processed for the following purposes: • Service provision and customer support • Evaluation and response to demo requests • Processing your contact forms • Improving and developing our services • Fulfilling our legal obligations • Security and fraud prevention • Marketing and promotional activities (with explicit consent) • Statistical analysis and reporting Your personal data is processed in accordance with the processing conditions specified in Articles 5 and 6 of the KVKK.
Data Sharing
Your personal data may be shared with third parties in the following cases: • Our service providers (hosting, email services, analytics tools) • Legal obligations (court orders, public institutions) • Our business partners (with explicit consent) Your data is stored within Turkey and is only transferred in accordance with KVKK. Your data is not transferred abroad.
Data Retention Period
Your personal data is retained for as long as necessary for the purposes for which it was collected: • Demo requests: 2 years • Contact forms: 2 years • Cookie data: Variable depending on cookie type (maximum 2 years) • Log files: 1 year Upon expiration of the retention period, your data is deleted, destroyed, or anonymized in accordance with KVKK.
Data Security
The following technical and administrative measures are taken to ensure the security of your personal data: • Data protection with AES-256 encryption • Secure data transfer with SSL/TLS certificates • Secure server infrastructure (Tier-3 data centers in Turkey) • Access control and authorization mechanisms • Regular security audits • Backup and disaster recovery plans • Staff training and confidentiality commitments All security measures are taken in accordance with Article 12 of the KVKK.
Cookies
Our website uses cookies to improve service quality and enhance user experience: • Essential Cookies: Required for the website to function • Analytics Cookies: Tools such as Google Analytics (with explicit consent) • Functional Cookies: Remembering user preferences Analytics cookies are only set after you accept them in the cookie banner. You can change your preferences at any time via your browser settings. Some cookies may be required for the website to function properly.
Your Rights Under GDPR/KVKK
Under Article 11 of Law No. 6698 (KVKK) and GDPR, you have the following rights regarding your personal data: • Learn whether your personal data is being processed • Request information if your data has been processed • Learn the purpose of processing and whether it is used for that purpose • Know the third parties to whom your data is transferred domestically or abroad • Request correction if your data is incomplete or inaccurate • Request deletion or destruction of your data under the conditions set forth in KVKK • Request notification of third parties to whom your data has been transferred regarding correction, deletion, or destruction • Object to any result that is to your detriment by means of analysis of the processed data exclusively through automated systems • Request compensation for damages arising from unlawful processing of your personal data You can exercise these rights by sending an email to info@arpeta.com or by written application.
Data Breach Notification
In case of a breach affecting the security of your personal data, in accordance with Article 12 of the KVKK: • The breach is reported to the Personal Data Protection Authority within 72 hours of detection • If the breach poses a high risk, data subjects are informed as soon as possible • The causes, effects, and measures taken are explained
Contact and Applications
For all requests regarding your personal data: Email: info@arpeta.com Phone: +90 534 792 65 83 Address: Ä°skenderun/HATAY, Turkey You can apply through the above contact information to exercise your rights under KVKK. Your applications will be responded to within 30 days at the latest in accordance with Article 13 of the KVKK. You also have the right to file a complaint with the Personal Data Protection Board.